FCM appoints new Customer Experience Leader

FCM team at work
Media Releases 21 Dec 2016

FCM Travel Solutions today announced the appointment of a new role in their New Zealand business, responsible for customer experience excellence delivery across the organisation.

Jarrod Patterson, former Team Leader of FCM Fusion has been appointed to the role for FCM New Zealand.

Jarrod has led an extensive career in corporate travel and has a wealth of experience, having started his career as a Scuba Instructor before joining Flight Centre (NZ) in 2008 as a Travel Consultant. He forged his own path and naturally moved into leadership with Student Flights, before transitioning to Corporate in 2013. Jarrod has proved himself as a seasoned Team Leader, working on both key national and global customers.

In his new role Jarrod will be responsible for driving delivery and optimisation of FCM's fast evolving travel technology product suite; enriching the client implementation business; improving productivity in the FCM business and a detailed focus on service delivery to ensure customers are delighted with every interaction, across all service platforms.

General Manager for FCM New Zealand, Andy Jack, said of the position that the investment in the customer experience was not only important – but necessary – with the changing landscape of corporate travel and rising voice of the traveller who requires a high degree of personalisation in the managed travel arena.