Travel Management Companies are taking a fresh approach to the way they interact with their customers.
2016 will see Flight Centre Travel Group’s corporate brands provide a more personalised service that is consultative, empathetic and engaging.
With a stronger push to offer a wider product choice, corporate teams will provide more training to customer travel bookers to improve their knowledge of the best rates to suit their individual needs.
FCM Travel Solutions is committed to the ongoing development of our people through our own Corporate Academy, where travel managers can reach Gold, Diamond and Platinum levels, which runs alongside airline direct training days, conferences and advance airfare training courses.
From client negotiated rates to value-added flexible rates, SmartSTAY rates and special promotions, training will help travel bookers understand what the choices are, when to use them and why.
This is aimed to maximise the value of clients hotel spend, comply with their company’s travel policy and provide customers with the best possible travel experience.